Refund Policy
Last updated: March 2025
At WebCraftera LLP, all services are custom, digital, and time-based. This policy explains refund eligibility by service type, ensuring clarity before payment.
By purchasing any service, you agree to this Refund Policy in full.
1. General Refund Rules
- All payments are processed via Razorpay or PayPal
- Refunds are limited and evaluated on a case-by-case basis
- Once work begins, refunds are not guaranteed
- Third-party costs are strictly non-refundable
2. WordPress Development & Website Design
Includes: Business websites, blogs, eCommerce, redesigns
✔ Refund Eligible
- ✔Project not started
- ✔Duplicate or accidental payment
- ✔Service cannot be delivered due to WebCraftera LLP
✘ Non-Refundable
- ✘Work has started
- ✘Design drafts, layouts, or code shared
- ✘Client delays or scope changes
- ✘Change of mind after kickoff
Advance & milestone payments are non-refundable once the phase begins.
3. Website Speed Optimization Services
Includes: Core Web Vitals optimization, performance tuning
✔ Refund Eligible
- ✔No optimization work has begun
- ✔Technical limitations prevent service delivery
✘ Non-Refundable
- ✘Optimization tasks executed
- ✘Improvements delivered or attempted
- ✘Results affected by hosting, themes, plugins, or third-party factors
Performance improvements depend on multiple variables and specific speed scores or rankings are not guaranteed.
4. Website Migration Services
Includes: Hosting, domain, platform, or server migration
✔ Refund Eligible
- ✔Migration not initiated
- ✔Technical incompatibility prevents execution
✘ Non-Refundable
- ✘Migration process started
- ✘Files or databases transferred
- ✘DNS changes initiated
Once migration begins, the service is non-refundable due to operational risk and resource allocation.
5. Maintenance, Support & Retainer Services
Includes: Monthly support, updates, monitoring, fixes
✔ Refund Eligible
- ✔None after service period begins
✘ Non-Refundable
- ✘Partially used service periods
- ✘Unused hours or support requests
Clients may cancel future billing with prior written notice.
6. Consultation & One-Time Services
Includes: Audits, strategy calls, technical consultations
✔ Refund Eligible
- ✔Consultation not yet delivered
- ✔Duplicate payment
✘ Non-Refundable
- ✘Session completed or partially delivered
- ✘Written recommendations shared
7. Third-Party Costs (No Exceptions)
The following are never refundable:
- ✘Domain registrations
- ✘Hosting services
- ✘Paid plugins, themes, licenses
- ✘API, tools, or platform fees
These are billed directly or indirectly through third-party providers.
8. Razorpay & PayPal Refund Handling
- Approved refunds are issued to the original payment method
- Gateway transaction and processing fees may be deducted
- Refund timing depends on Razorpay, PayPal, and banking partners
9. Chargebacks & Disputes
Initiating a Razorpay or PayPal dispute without first contacting us may result in:
- Immediate service suspension
- Termination of active projects
- Submission of project records to the payment provider
We strongly encourage direct communication before raising disputes.
10. Taxes & Fees
Government taxes, currency conversion charges, and gateway fees are non-refundable, even when a refund is approved.
11. Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted with a revised "Last updated" date.
12. Contact Information
For refund-related requests or questions: